Book a demo Every enquiry deserves
a clear next step.
Bring enquiries, family conversations, assessments and follow-ups into one place. Guide each family from first contact to move-in, with the context your care team needs ready to follow.
Admissions pipelineEvery family. In focus.
More confidence at every step of the journey.
Give your team the context to respond thoughtfully, follow up consistently and welcome each resident well.
Start with the person. Keep the whole picture.
A new enquiry is the beginning of a relationship. Bring the family’s details, care needs and plans together so your first conversation starts with context.
- Website enquiries, calls and referrals in one pipeline
- Separate details for the enquirer and person receiving care
- Clear owners, follow-up dates and enquiry sources
Enquiry profileMeera Rao
New enquiry · Website
Keep the conversation moving.
Give every enquiry a clear next step. See which follow-ups are due, spot enquiries that have stalled, and keep family correspondence with the lead.
- Email families from the enquiry record
- Reusable templates and timed follow-up sequences
- Notes, mentions and activity history for your team
Family conversationsPrepare together. Welcome with confidence.
Gather the information your team needs before move-in. Connect the paperwork to the admissions journey, so everyone can see what is ready and what comes next.
- Tour records, assessments and admission applications
- Forms completed by staff or sent to families
- Documents and required forms linked to pipeline stages
Ready for the next stepAdmission checklist
Meera Rao · Assessment
Keep the paperwork with the person.
A new resident. A familiar story.
Turn an enquiry into a resident or day-care client record. Carry forward captured intake details, documents and billing history, with the original enquiry still in reach.
Explore Nova BillingGet to know them
Enquiries & conversations
Prepare together
Assessments & documents
Welcome them in
Confirm the admission
Keep care connected
Resident record & billing
See where interest
becomes a new beginning.
Understand enquiry sources, conversions, response times and lost reasons. Follow enquiries received in a selected period through to where they are today.
Admissions insightsGood questions.
Clear answers.
Let’s talk through how Nova fits your organisation.
Book a demoCan enquiries come directly from our website?
Yes. Enable your organisation’s website enquiry form and share or embed it on your website. Submitted enquiries enter the intake stage in Nova, ready for your team to follow up.
Can we organise the pipeline around our admissions process?
Yes. Organise your stages, assign enquiry owners and follow-up dates, and connect required forms to the relevant stages. Board and table views help your team keep track of the next step.
Can families complete forms before admission?
Yes. Send families form links for assessments and admissions paperwork. Staff can also complete forms in Nova, keeping the responses and documents with the enquiry.
Can Nova help with follow-up emails?
Yes. Use email templates and configured follow-up sequences, started manually or when an enquiry enters a stage. Email connections and sending workflows are configured during setup.
What carries into the resident record?
Captured intake details, documents and billing links carry forward when an enquiry becomes a resident or day-care client. The original enquiry history remains accessible. Family-reported medications require clinical review before activation.
Can we invoice someone before move-in?
With the Billing add-on, you can send an eligible lead a one-off invoice for a deposit, assessment or other pre-admission charge. Recurring billing can be set up once they are a resident.
Give every family a smoother path to care.
See enquiry management, admissions and the handover to care working together in Nova.
Book a demo