Book a demo Meet the AI receptionist and AI sales agent in Nova CRM. They answer families’ calls, call new enquiries back within minutes, book tours and hand over to your team when a person is needed. Every conversation is saved to the enquiry.
Live call · AI receptionistAI receptionistGood evening, Maple House. You’re speaking with our AI assistant. How can I help?
PriyaI’m looking for memory care for my mother.
AI receptionistI can help with that. Would you like to visit? I have Thursday at 11:00.
Choose an agent and a call, then listen as it plays. Nova fills in the enquiry and lines up the next step for your team as the conversation happens.
Enquiry · updating liveNo enquiry yet
Updates from the call appear here as it happens.
Both agents work from the same enquiries, stages and owners as your team. They take the routine calls and pass the conversations that need a person to the right one.
Every call answered, day or night.
Every enquiry followed up, in minutes.
Choose when the agents pick up, what they can do and when they hand over. Nova reads your settings back in plain words, so everyone knows what families will hear.
Try it: change a setting and watch the preview update.
Settings · AI voice agents“Thank you for calling Maple House. You’re speaking with our AI assistant. How can I help you today?”
Nova’s voice agents run on real-time telephony built for natural conversation. Keep the number families already know or start with a new one, then decide exactly when the agents pick up and who they hand over to.
Explore CRM & AdmissionsForward your number or add a new one
Community information you approve
Hours, handovers and calling windows
Summaries, transcripts and next steps
Calls sit alongside emails, notes and forms on each enquiry. See what the agents handled, what they passed to your team and what happens next.
Calls · TodayInbound · AI receptionist · 21:42
Called after hours about memory care for her mother, Meera, who lives alone and has become forgetful. Hoping to move before October.
Every call opens with a clear introduction, and callers can ask for a person at any time.
Concerns about a resident’s health, safety or wellbeing go straight to your team, with what the caller said passed on.
Set calling hours and attempt limits. Opt-outs are honoured and recorded on the enquiry.
The agents answer from the community information your team approves. Clinical questions go to a person.
Summaries, transcripts and any recordings are kept with the enquiry in Nova, under the same role-based access and audit trail as the rest of your CRM.
Call recording is optional. Consent messages, available numbers and regions depend on your country and configuration.Let’s talk through how Nova fits your organisation.
Book a demoThe AI receptionist and AI sales agent are coming soon to Nova CRM. Book a demo to see them working and to ask about early access for your organisation.
Yes. Forward your current number to Nova for every call, after hours only, or when your team can’t pick up, or start with a new number. Number options depend on your country.
Yes. Every call opens with a clear introduction, and callers can ask to speak with a person at any time. If your greeting doesn’t mention AI, Nova adds a short introduction for you.
The agent transfers the call to the person or team you choose and passes on what the caller has said. Outside your team’s hours it takes a message and alerts the enquiry owner. Calls about a current resident’s health or wellbeing always go to your team.
Only when you’ve set it to: for example, a few minutes after a website enquiry, the day after a tour, or when forms are outstanding. It calls within the hours you choose, stops after the attempts you allow and records opt-outs on the enquiry.
On the enquiry. Each call adds a summary, transcript, next step and, where enabled, a recording to the enquiry’s activity history. New callers become enquiries in your intake stage, with the details they shared.
Choose the languages your families use. Available languages and voices are confirmed during setup.
We’ll talk through phone numbers, expected call volumes and pricing for your organisation during your discovery call.
See the AI receptionist and AI sales agent working inside Nova CRM, and ask about early access for your organisation.
Book a demo AI voice agents are coming soon to Nova CRM.