Credits & adjustments
Reduce an unpaid invoice, issue an eligible refund, or apply a credit to a future invoice.
Book a demo Nova / BillingMake billing simpler.
BILLING FOR CARE PROVIDERS
Make billing simpler.
For everyone.
Create invoices, manage recurring care fees and track payments in Nova. Keep billing connected to the people you care for, from pre-admission deposits to ongoing monthly charges.
Secured and powered by Stripe
THE BILLING WORKSPACE02 - BILLING
Billing overviewA CLEAR VIEW OF EVERY INVOICE
Care fees, connected.
$8,400Unpaid
$1,200Overdue
$32,600Paid · last 30 days
Resident / invoiceAmountStatus
Meera RaoINV-0042 · Monthly care$2,400Paid
Anita PatelINV-0043 · Monthly care$1,200Open
James SullivanINV-0044 · Monthly care$2,800Paid
Payments securely processed by Stripe
Connected in NovaIllustrative data
One less thing to follow upPayment received · Invoice updated
One-off invoices
Recurring care plans
Payment visibility
FROM FEES TO FOLLOW-UPS
A little less paperwork. A lot more clarity.
The everyday details of billing, brought into the place your team already works.
01 / CLEAR, BRANDED INVOICES
From care charges to a clear invoice.
Make it easy for families to understand what they’re paying for. Create an itemised invoice, review the total and send it with a secure online payment link.
- Choose the resident or eligible lead and their payer
- Add charges, a due date and a personal note
- See unpaid, overdue and paid invoices in one view
Invoice previewMAPLE HOUSEINVOICE
INV-0042
INV-0042
Billed toPriya Rao
For the care ofMeera Rao
Monthly care fee$2,350.00
Additional services$50.00
Total due$2,400.00
Secure online payment
Your branding. Clear charges. One payment link. Connected in NovaIllustrative data
02 / RECURRING CARE FEES
Regular fees. Room for life’s changes.
Set up recurring care plans and adapt as circumstances change. From a different care package to a temporary hospital stay, keep your billing in step.
- Monthly or yearly plans with optional billing and end dates
- Change plans, pause billing or end at period close
- Add occasional services to the next scheduled invoice
Recurring care planActive subscription
Residential care
$2,350 / month
Next invoice1 November
Added to the next invoice
Hairdressing · 18 October$50
Regular fees, with room for life’s changes.
Connected in NovaIllustrative data
03 / CONSISTENT PAYMENT FOLLOW-UPS
A gentle reminder. One less thing to chase.
Set your reminder schedule and let the invoice reach families again with its payment link. Give your team more time for the conversations that need a person.
- Reminders before, on and after the due date
- Choose overdue intervals and reminder limits
- Paid invoices excluded from follow-ups
Payment remindersA thoughtful follow-up
Your schedule. The same payment link.
01
Before it’s dueA helpful heads-up
02
On the due dateThe invoice, easy to find
03
While overdueAt the interval you choose
Paid invoices are excluded from reminders.
Connected in NovaIllustrative data
THE NOVA DIFFERENCE
The relationship starts before the first invoice.
Send a deposit or assessment invoice while someone is still an enquiry. When they become a resident, their billing history stays connected. Set up recurring care fees when you’re ready.
Explore CRM & Admissions01
First enquiry
Family & care context
02
Pre-admission invoice
Deposit or assessment fee
03
Welcome to care
Connected resident record
04
Ongoing billing
Set up recurring fees
One-off lead invoices before admission. Recurring plans once they are residents.
THE DETAILS, TAKEN CARE OF
Built for the way
care billing really works.
Payments beyond the pay link
Record payments received by bank transfer, cash or cheque alongside your online payments.
Your name on every invoice
Use your logo, brand colour and footer on invoices, PDFs and invoice emails.
Your billing setup
Configure tax treatment, supported currencies and access for the people managing your billing.
Your account.
Stripe’s payment infrastructure.
Secured and powered by Stripe
Connect your organisation’s own Stripe account. Stripe securely processes payments and handles sensitive payment details, with payouts to your bank through Stripe.
Available payment methods, currencies and tax services depend on your account and configuration.A FEW MORE DETAILS
Good questions.
Clear answers.
Let’s talk through how Nova fits your organisation.
Book a demoIs Billing included in our Nova subscription?
Billing is available as a paid add-on. We’ll discuss pricing, configuration and rollout for your organisation during your discovery call.
How are payments secured?
Payments are securely processed by Stripe through your organisation’s connected Stripe account. Stripe handles sensitive payment details and payouts to your bank.
Do we need our own Stripe account?
Yes. Connect your organisation’s Stripe account through Nova. Account setup and available payment methods depend on your business and country.
Can we bill families before admission?
Yes. Send eligible CRM leads one-off invoices for deposits, assessments or other pre-admission charges. Their billing history stays connected when they become residents. Recurring plans are set up after conversion.
Can we pause recurring billing or issue credits?
Yes. You can pause and resume billing, change plans from the next invoice, set end dates, and end billing at the close of a paid period. Credit notes support invoice adjustments, eligible refunds and future invoice credits.
Can we record bank transfers and other offline payments?
Yes. Mark invoices as paid for money received outside Stripe, including bank transfers, cash and cheques, so your team has a connected view of invoice status.
Can invoices use our branding, currency and tax settings?
Yes. Configure your logo, brand colour and footer, select supported currencies, and choose no tax, your own tax rates or Stripe Tax. Availability and fees depend on your Stripe account and configuration.
A SIMPLER WAY TO BILL
Care is personal. Billing can be simple.
See how Nova connects care fees, family invoices and payment tracking in one workflow.
Book a demo Billing is available as a paid add-on.