Scope and acceptance
These terms govern authorised use of Nova care platform, provided by CareFlick Inc. (CareFlick, we, us), including enabled care-management, communication, billing and Yana features. By registering, signing in or using the service after these terms are made available, you agree to these conditions. If you do not agree, do not use the service and contact your operator.
The organisation subscribing to the service is the operator. Its signed service agreement, order form and applicable data-processing agreement govern commercial terms and processing on its behalf. Those agreements prevail over conflicting provisions here, subject to mandatory law. An individual user cannot amend the operator’s agreement or bind the operator without authority.
The privacy policy explains data handling. Acknowledging it does not waive privacy rights or provide consent for processing that requires separate consent.
Clinical responsibility and emergencies
The service supports care delivery and administration. It does not replace a qualified professional’s judgment, an assessment, the operator’s policies or statutory duties. Medication references, alerts and suggested actions must be checked against the current prescription, source records and applicable care protocols. CareFlick does not provide a diagnosis, prescription or individual treatment plan through the software.
Do not use Nova or Yana as an emergency service or wait for an alert or response before seeking urgent help. Follow local emergency procedures. The operator must maintain appropriate continuity arrangements for outages, unavailable devices and delayed or missed notifications.
AI, voice and generated content
AI and speech recognition can misinterpret information, omit facts and produce convincing but incorrect results. Check generated answers, references, summaries, translated or transcribed text and suggested form entries before saving, sharing or acting on them. Pay particular attention to identity, dosage, units, dates and clinical observations. A source citation does not guarantee that an answer is correct.
Do not use AI as the sole decision-maker for care, admission, employment or other decisions with legal or similarly significant effects. Use voice recording only with appropriate authority, required notices and permissions, and avoid capturing unrelated conversations. Outputs are not guaranteed to be unique or free of third-party rights.
Accurate records and lawful content
You and the operator must have the necessary authority and legal basis to submit, record, import and share information, including health records, images and information supplied by relatives. Record care accurately and promptly. Use the approved correction process rather than falsifying, concealing or improperly deleting records. The operator determines lawful retention, representative access and disclosures to third parties.
Acceptable use
Use the service for the operator’s authorised business and care purposes. You must not:
- Access records out of curiosity, impersonate another person, disclose confidential information without authority or bypass access restrictions.
- Upload malware, misuse accounts, disrupt the service, circumvent usage limits or attempt to access another organisation’s data.
- Scrape, resell or exploit the service without permission, or reverse engineer it except to the extent mandatory law permits.
- Use the service to harass, discriminate unlawfully, deceive, infringe intellectual property or other rights, or carry out unlawful activity.
Report vulnerabilities to hello@careflick.com. Testing that could affect service availability or another person’s data requires prior written authorisation. Stop and report if you encounter information you are not entitled to access.
Integrations, communications and payments
Only an authorised person may connect an external account, import a mailbox, enable notifications or configure payments. Review the permissions and recipients: connected information may be visible to other authorised operator users. Third-party services have their own terms and privacy policies and can change or become unavailable.
The operator is responsible for lawful communications, accurate invoices, payment authorisations, applicable taxes, refunds and disputes concerning its services. CareFlick does not become the care provider or the seller of the operator’s care by supplying billing tools. Subscription prices, fees, renewal and cancellation arrangements with CareFlick are set by the operator’s agreement.
Customer information and intellectual property
The operator and relevant rights holders retain their rights in submitted content. Individuals retain their data-protection rights; personal information is not unrestricted property merely because it is entered into the service. You grant CareFlick only the permissions needed to host, process, transmit and display authorised content to provide the service under the applicable agreement and law.
CareFlick and its licensors retain their rights in the software, design, documentation and branding. During authorised access, you receive a limited, non-exclusive, non-transferable right to use the service for the operator. No other licence or ownership is transferred. You must not remove ownership notices or use our branding in a way that implies an unauthorised endorsement.
Availability and changes
Service levels, support, maintenance and any warranties are governed by the operator’s agreement. Subject to that agreement and mandatory law, the service and generated content are provided as available without additional implied warranties of uninterrupted operation, error-free results, merchantability, fitness for a particular purpose or non-infringement. We may maintain and update features; changes remain subject to our contractual commitments. No public description guarantees regulatory certification or suitability for a particular regulated use.
Suspension, termination and data return
We may restrict access where reasonably necessary to address a security threat, unlawful use, a material breach or a legal requirement, subject to the operator’s agreement. Where practicable and lawful, we notify the operator and explain how the issue can be resolved. Other suspension and termination rights are set out in that agreement.
Closing a staff account does not erase clinical records or remove lawful retention duties. The operator should arrange authorised export and continuity before the service ends. Data return, deletion, backup expiry and any legally required retention follow the data-processing agreement and privacy policy. Ask your administrator about access after employment or service termination.
Liability and mandatory rights
CareFlick’s liability to the operator, including any financial cap and agreed exceptions, is governed by the operator’s agreement. These user terms do not expand that liability or create an additional service-level commitment. To the extent permitted by law and that agreement, CareFlick is not liable for indirect or consequential losses, lost profit, lost business or lost goodwill arising from use of the service.
Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited. These terms do not excuse CareFlick from its own mandatory security or data-protection obligations.
Law and disputes
The operator’s agreement determines governing law and jurisdiction for disputes under that agreement. For disputes under these user terms not covered by it, Delaware law applies, excluding conflict-of-law rules, and the state and federal courts in Delaware have jurisdiction, to the extent permitted by applicable law.
Mandatory local rights remain unaffected, including any right to bring a claim in local courts or complain to a regulator. Contact hello@careflick.com to raise a concern; doing so does not restrict those rights.
Updates and general provisions
We identify revisions by the date on this page and provide notice of material changes through the service or operator where required. Changes apply prospectively and remain subject to any agreed notice or acceptance requirements. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law. Not enforcing a provision immediately is not a waiver. Terms intended to survive termination, including rights in content, lawful retention and liability provisions, continue to apply.
Contact CareFlick
CareFlick Inc., 228 Park Ave S, New York, NY, United States. Email hello@careflick.com for questions about these terms, privacy, security or service access. The website terms apply separately to the public marketing website.